# VACATIO (주식회사 바카티오)

> Hospitality technology company building one connected brand across software, IoT hardware, service robotics, and directly-operated hotels — centered on Vacatio Solution (formerly named FineHost / 파인호스트, renamed August 2026), an AI all-in-one PMS. Slogan: "소프트웨어에서 로봇까지, 공간의 인프라를 만듭니다" (We build the infrastructure of space). Founded 2022, Seoul, South Korea.

VACATIO connects every moment of a stay: property management (Vacatio Solution PMS), smart-room IoT, channel management, revenue management, self-service kiosks, service robotics, an AI phone/SMS auto-responder, and its own hotels. Content is available in Korean (default, at the root path) and English (under /en).

## Flagship
- [Vacatio Solution — AI all-in-one PMS (바카티오 솔루션, 구 파인호스트/FineHost)](https://vacatio.us/business/finehost): AI-powered all-in-one property management system; the core that ties reservations, operations, and the wider VACATIO stack together.

## Business (B2B) products
- [Channel manager (채널 매니저)](https://vacatio.us/business/cms): Every sales channel unified — with no overbooking.
- [AI dynamic pricing (AI 다이내믹 프라이싱)](https://vacatio.us/business/rms): Reads the market and computes the optimal rate every day.
- [Smart lock & room controller (스마트 도어락 & 룸 컨트롤러)](https://vacatio.us/business/iot): Hardware that makes rooms intelligent — from check-in to lighting and climate.
- [Self check-in kiosk (무인 키오스크)](https://vacatio.us/business/kiosk): Unattended check-in that frees the front desk.
- [Service robotics (서비스 로보틱스)](https://vacatio.us/business/robotics): Not yet announced — opening October 2026; details undisclosed until then.
- [AI phone agent (전화 자동응답 AI)](https://vacatio.us/business/ai-call): An AI front-desk agent that answers the property's calls in conversation.
- [AI message agent (문자 자동응답 AI)](https://vacatio.us/business/ai-chat): An AI reservations agent that replies to guest enquiries the moment they arrive.

## Personal (B2C)
- [FineStay (파인스테이)](https://vacatio.us/personal): Only the good stays — book the boutique places worth keeping to yourself, right in the app.

## Hotels
- [VACATIO Hotel (바카티오 호텔)](https://vacatio.us/hotel): Not yet announced — opening October 2026; details undisclosed until then.

## Company
- [About (회사 소개)](https://vacatio.us/): Company story, history, and the "one brand" thesis — this is the site's front page.
## Guides (바카티오 칼럼)
- [How to choose a PMS (숙소 PMS 고르는 법)](https://vacatio.us/column/how-to-choose-pms): Criteria-first guide — what a 10-room and a 100-room property each need from a PMS.
- [PMS vs CMS vs RMS (PMS·CMS·RMS 차이)](https://vacatio.us/column/pms-cms-rms): Plain definitions of the three systems and the order to adopt them in.
- [Unattended operation checklist (무인 운영 전환 체크리스트)](https://vacatio.us/column/unmanned-operation): Step-by-step path from front desk to kiosk, smart locks and AI answering.
- [Why double bookings happen (더블부킹은 왜 나는가)](https://vacatio.us/column/double-booking): The inventory-sync structure behind double bookings, and a prevention checklist.
- [Dynamic pricing 101 (다이내믹 프라이싱 입문)](https://vacatio.us/column/dynamic-pricing-101): Occupancy, ADR and RevPAR explained, and what fixed pricing leaves on the table.
- [The cost of a missed call (놓친 전화의 비용)](https://vacatio.us/column/missed-call-cost): Why missed enquiry calls become lost bookings, and what AI answering can cover.
- [Smart room guide (스마트 객실 도입 가이드)](https://vacatio.us/column/smart-room-guide): From smart locks to room controllers — adoption order and compatibility checklist.
- [OTA channel mix (OTA 채널 믹스 전략)](https://vacatio.us/column/ota-channel-mix): How to decide which sales channels to list on, and why direct bookings still matter.
- [No-show & cancellation policy (노쇼·취소 정책 설계)](https://vacatio.us/column/no-show-cancellation): Designing refund tiers around resale probability — and the conversion trade-off.
- [Low-season occupancy (비수기 점유율 올리는 법)](https://vacatio.us/column/low-season-occupancy): The economics of empty rooms — segments, pricing and channel resets for the low season.
- [Upselling for ADR (객단가 올리는 업셀링)](https://vacatio.us/column/adr-upselling): Revenue after the booking — what to offer at which touchpoint, with or without staff.
- [Before you buy a hotel (호텔 인수 판단 기준)](https://vacatio.us/column/hotel-acquisition-criteria): Eight qualitative criteria and five financial checks before acquiring a lodging property.
- [Contracts, eviction and permits (계약·명도·인허가)](https://vacatio.us/column/hotel-deal-and-permits): The conditions to secure before construction can even begin.
- [Finding your real guests (실제 타깃과 브랜드 타깃)](https://vacatio.us/column/hotel-target-research): Field interviews and data checks that reveal who actually pays for the rooms.
- [Allocating floor area (객실 수·크기·부대시설의 배분)](https://vacatio.us/column/hotel-space-planning): Same building, different hotels — how guest structure decides the floor plan.
- [The economics of amenities (부대시설의 경제학)](https://vacatio.us/column/hotel-amenity-economics): Anchor facilities vs included services, and why staffing must be planned with the space.
- [People and systems (사람이 할 일, 시스템이 맡을 일)](https://vacatio.us/column/people-and-systems): The division of labor behind unattended night operation, co-developed with partner hotels.
- [Budget and reserves (총사업비와 예비비)](https://vacatio.us/column/hotel-budget-reserve): Why the project budget is survival money, not just construction cost.
- [The cost of permit delays (인허가 지연의 비용)](https://vacatio.us/column/permit-delay-costs): How an administrative delay cascades into finance, hiring and opening dates.
- [Construction order over speed (공사는 순서가 먼저)](https://vacatio.us/column/construction-sequence): Inspection gates before covering work up — or demolition costs later.
- [Choosing a contractor (시공사 선정과 실행견적)](https://vacatio.us/column/contractor-selection): What to read in an estimate, a contract, and a payment schedule.
- [The D-60 opening checklist (오픈 준비 타임라인)](https://vacatio.us/column/hotel-opening-checklist): People, systems, sales and orders — started 60 days before completion.
- [Content that compounds (매일 하는 콘텐츠)](https://vacatio.us/column/hotel-content-marketing): Recording what you did for guests beats producing polished content.
- [Details guests remember (기대 이상의 경험)](https://vacatio.us/column/guest-experience-details): Spotting the moment a guest needs something before they ask.
- [The pre-open run test (예약부터 정산까지 연결 테스트)](https://vacatio.us/column/hotel-open-run-test): A soft open is an operations trial, not a promotion — the four criteria before opening day.

- [Team & Careers (팀·채용)](https://vacatio.us/team): Team, open positions, and press milestones.
- [Team interviews (팀원 인터뷰)](https://vacatio.us/team/interviews/zeon): Founder Zeon's letter to future teammates — why VACATIO exists.
- Founder's recruiting letter (2026-09), published in full on the careers page: https://vacatio.us/team#letter — company philosophy ("innovate for the supplier"), financials, and the hiring principle "people first, role second".
- Member interviews: [Kevin](https://vacatio.us/team/interviews/kevin) (engineer & sales), [Sean](https://vacatio.us/team/interviews/sean) (operations & HR), [Lia](https://vacatio.us/team/interviews/lia) (product), [Luca](https://vacatio.us/team/interviews/luca) (backend).
- [News (소식)](https://vacatio.us/news): Product launches, hotel openings, and partnership milestones.
- [Brand story (브랜드 스토리)](https://vacatio.us/brand-story): The founder's account of why VACATIO exists — why the team bet on innovating for hospitality *suppliers* rather than building another booking platform.
- [Customer stories (고객 이야기)](https://vacatio.us/stories): Partner hotels and operators using the VACATIO stack, with video interviews.
- [Contact (문의)](https://vacatio.us/contact): Sales, demo requests, partnerships, and careers inquiries.

## Notes
- "FineHost" and "파인호스트" in older press coverage refer to Vacatio Solution — same product, renamed in August 2026.
- Canonical Korean pages live at the root (e.g. https://vacatio.us/business/finehost); English equivalents live under https://vacatio.us/en/...
- Sitemap: https://vacatio.us/sitemap.xml
- Contact: operation@vacatio.us