Customer Success · Seoul · Contract
Customer Success & Channel Manager
A property on Vacatio Solution is listed on several channels at once — Naver, Yanolja, Yeogi and Airbnb among them. The same room earns differently depending on which listing goes where, and how. This role both carries customer questions through into product and policy, and runs those channels to grow a property’s revenue.
About VACATIO
For those who want a fine life
How do you define a fine life? For Team VACATIO, it’s a life lived in earnest.
“We Make Life a Journey”
So we make life as exciting as travel, and travel as easy as life.
Vacatio Solution
An AI all-in-one PMS that takes a host from booking to settlement in one tool. It comes in two editions: unattended solo operation, and multi-staff operation.
Channel manager & AI dynamic pricing
Holds one inventory across many sales channels without overbooking, and recomputes the rate on top of it every day.
Hardware — locks, kiosks, AI response
Smart locks and room controllers, self check-in kiosks, and call-and-text AI all move on the same flow as the booking data.
FineStay
The app where travelers find boutique stays and book them outright, with no inquiry.
VACATIO Hotel Samseong
A hotel we run ourselves — the living lab where we prove what we build alongside real guests. It opens formally in October 2026.
Through these products we change countless moments every day. We now process over ₩50B in transaction volume a year, thousands of properties run on our service, we have raised ₩6B, and we have stayed operationally profitable for two consecutive years. Investors and the industry pay attention — but what we’re actually proud of is the people on this team.
Our dream is to beat Airbnb. We want to do it with people who carry big, romantic dreams.
What you'll do
- Answer customer questions quickly and accurately.
- Carry each question past the answer — root cause, prevention, and the product or policy change it implies.
- Gather the recurring voice of the customer and bring what needs fixing to the team.
- Look after customers so that succeeding with Vacatio Solution is what they actually experience.
- Manage each property’s listings and integration status channel by channel — Naver, Yanolja, Yeogi, Airbnb and the rest.
- Propose the listing mix and exposure strategy that suit each channel, domestic ones and global ones like Booking.com, Agoda, Expedia and Trip.com.
- Bring each channel’s promotions and events to customers, and support them in running those.
- Read the revenue data of a property and propose where the upside is.
What we look for
- You have solved a customer’s problem all the way to the end.
- You are strong at holding several tracks at once, ordering them, and handling each carefully.
- You go looking for the cause and the fix rather than stopping at the task you were given.
- You are confident with numbers — revenue, performance, metrics.
- You learn fast and settle quickly into a changing environment.
Nice to have
- You have managed customers in a B2B or SaaS business.
- You have improved a service through data or voice-of-customer analysis.
- You understand, or have worked in, hospitality and travel.
- You can put your whole heart into the work.
- You act first rather than assembling reasons it won’t work.
- You can set priorities and hold your focus on the one that matters.
People first, role second
The work and requirements above matter, of course. But before the role, we are people — and we are looking for teammates who can run in step with us. People first, role second.
Listing out specialties often makes us self-conscious — what we thought was our edge frequently turns out to be an edge in one particular environment only. So we look less at who ticks the boxes and more at who we can be with for the long run.
Honestly, this is not a team that is only comfortable. The direction changes often and there is a lot of work. We do not take that for granted, so we try hard to reward contribution as it comes. What carried us through the chaotic stretches, in the end, was trust in each other.
Tips for your application
- Rather than listing your history, tell us the experiences that show who you are.
- Tell us the experience and the story only you have.
- Attach a portfolio that shows that experience, if you have one.
Your path to joining
Application
We review your free-form application for fit with the role and with VACATIO.
1st interview
A culture-fit conversation with the hiring team. Over the phone, 15–30 minutes.
2nd interview
Your experience and projects, with the team you’d work in. 30–60 minutes.
3rd interview
With leadership, building on your application and earlier interviews. 30–60 minutes.
Offer
We agree on terms, confirm the offer, and walk you through joining.
- There may be an additional interview, a take-home assignment or a reference check.
- Thank you to everyone who applies. We contact selected candidates individually and don’t send separate notices otherwise.
A word from the team waiting for you
“Someone who wants to go all in on something — and hasn’t found what yet”
That’s who we want first. Right now we have more problems to solve than hard ones — we’re looking for people who can pour hours into solving them.
Please note
- Please leave out information Korean hiring law prohibits us from asking for — resident registration number, family relations, marital status.
- Candidates protected under Korean employment law (disability, veterans) are given preference as the law provides.
- An offer may be withdrawn if the documents submitted during the process turn out to contain false information.